Shipping & Delivery

Last Updated: February 12, 2025

Thank you for shopping with Fresh Aura. This policy outlines our shipping procedures and delivery timeframes across Uganda.

Free Delivery: We are pleased to offer FREE delivery to all districts in Uganda!

Delivery Coverage

Fresh Aura delivers to all districts across Uganda. Our delivery service is designed to ensure that everyone in Uganda can access our products conveniently.

Delivery Options & Timeframes

Kampala & Greater Kampala Area

  • Same-day delivery available for orders placed before 12 PM
  • Next-day delivery for orders placed after 12 PM
  • Free delivery to all locations

Other Districts

  • Delivery within 2-5 business days depending on location
  • Free delivery to all districts
  • Tracking information provided for all shipments

Order Processing

  • Orders are processed within 24 hours after confirmation
  • You will receive an order confirmation via SMS and email
  • Tracking information will be provided once your order is dispatched

Order Tracking

  • Track your order through our website using your order number
  • Receive SMS updates about your delivery status
  • Contact our customer service for real-time updates

Delivery Guidelines

  • Please provide accurate and complete delivery address
  • Include landmarks or reference points for easier location
  • Ensure someone is available to receive the package
  • Have your phone readily available during delivery day

Delivery Issues

Missing or Delayed Packages

  • Contact us immediately if you haven't received your package within the expected timeframe
  • Delays may occur due to weather or unforeseen circumstances
  • We'll investigate and resolve delivery issues promptly

Damaged Packages

  • Inspect your package upon delivery
  • Document any damage with photos
  • Contact customer service immediately to report damages

Environmental Commitment

Fresh Aura is committed to sustainable delivery practices:

  • Use of eco-friendly packaging materials
  • Optimized delivery routes to reduce carbon footprint
  • Recyclable packaging options

Contact Information

For delivery-related inquiries:

  • Customer Service Hours: Monday-Saturday, 8 AM - 6 PM

Policy Updates

Fresh Aura reserves the right to modify this delivery policy at any time. Any changes will be reflected on our website with an updated "Last Updated" date.

Special Circumstances

  • During heavy rains or other extreme weather conditions, delivery times may be affected
  • Special arrangements can be made for bulk orders
  • Custom delivery times can be arranged by contacting our customer service team

For any questions or concerns about our delivery service, please contact our customer service team.